Refund Policy

 

RETURNS AND EXCHANGES

 

No Refunds
As all items are made to order, we don’t offer refunds if the item you ordered is in the shipping process. If it's not you still have time to cancel your order or place a new one if needed.

Size or Color Off?
We’ve got you. If you need a different size or color, we’ll gladly exchange your item. Just reach out within 7 days of receiving your order and keep it unworn and in original condition. We are not responsible for the return shipping costs of the items, and you must cover the cost to return the original item(s) to us.

IMPORTANT: To initiate a return or an exchange, please email info@kashikustomz.com. In most cases, you will receive a response within 1-5 Business days with instructions. Please don’t return any items without contacting us and receiving a response first.

When returning items, please ensure all returned items are well packed, so as not to be damaged in the post. We strongly encourage our customers to send returns by a tracked and insured service as we will not take responsibility or issue refunds for items damaged or lost in the return transit. 

Return Processing 
For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any postage charges. Please allow any refund, time to show up in your account or on your card.

Exchanges 
Upon receiving your item for exchange we will inspect the items and if it complies with our standard stated above we will then process the order and dispatch the new item(s) within 1-2 work weeks. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size desired or color being sold out or item not passing inspection, we will immediately notify you by email.

International Returns & Exchanges 
Please mark 'Returned Items' on both your parcel and on all paperwork enclosed to try to prevent it from incurring import charges and taxes. We are not responsible for any return custom charges made.

Limited Edition Items 
LIMITED EDITION items cannot be exchanged or returned. 

We only replace items if they are defective or damaged depending on supply.